In light of my experience and the continuing scandals – NSA/Prism and Lloyds PPI complaint handling – I have been reflecting-grappling with the leadership, accountability, and integrity. As such I wish to share with you my take on the seven key differences between effective and ineffective leaders.
1. Effective leaders are clear on what matters, communicate what matters, and model the desired values and behaviours. Ineffective leaders are either not clear on what matters or simply not able to able-willing to rule some stuff out. Ineffective leaders suck at communicating what matters. And they don’t live-model-embody the fine sounding values, beliefs, and behaviours that they talk about.
2. Effective leaders name and insist on dealing with the most important issues no matter how unpleasant these issues are. Ineffective leaders find all kinds of reasons and excuses for not dealing with the real issues and instead spend their time on what they are comfortable with.
3. Effective leaders focus on getting a rounded-realistic-fact based picture of reality. And as such they give real thought to who needs to take part in the conversation, and how to create a context that calls forth the ‘truth of each participant’. Please note that feelings are facts! Ineffective leaders are drunk on their own importance and thus push their views, their agenda, on to the favoured few that they invite to the conversation.
4. Effective leaders deal with the thorny issues in a way that tends to build the self-esteem, confidence, learning, and goodwill of their people. Ineffective leaders issue orders, discount the concerns-views of their people, and make threats thus rupture one of the most critical pillars of an effective organisation: relationship and emotional affinity and loyalty.
5. Effective leaders think about the well-being of the wider system – all stakeholders inside and outside the business. Ineffective leaders focus on what matters to them and their favoured constituency.
6. Effective leaders first hold themselves accountable. And by doing so they create the powerful access to holding their people accountable. Ineffective leaders hold others to account but not themselves. And sometimes they don’t even hold others accountable for fear of being confronted with their own lack of accountability.